Technical Account Manager

About the role

Harmony is building an enterprise service management platform that runs itself. The Technical Account Manager owns the post‑sale technical relationship, ensuring the product works and delivers real value to customers.

Key responsibilities

• Own the ongoing relationship with a portfolio of customers as their primary technical point of contact.
• Drive product adoption, monitor customer health, and intervene early to prevent issues.
• Troubleshoot technical problems, reproduce bugs, and work with Engineering to resolve them.
• Build dashboards, reports, and internal tooling to track support trends and account metrics.
• Collaborate with Solution Engineering during onboarding and surface feedback to Product and Engineering.

Required profile

• 3+ years in technical account management, customer success, solutions consulting, or support engineering.
• Strong technical foundation with experience working with APIs, integrations, and cloud infrastructure.
• Proactive mindset, able to anticipate problems and prioritize a portfolio of accounts.
• Clear communication skills, trusted by both senior IT leaders and technical staff.

Required skills

• APIs and integration experience
• Cloud infrastructure knowledge
• Use of AI tools such as Claude, ChatGPT, Copilot
• Familiarity with ITSM tools (ServiceNow, Jira Service Management, Freshservice, Okta)
• Scripting or programming basics