Strategic Account Manager (First Hire)

About the role

We are seeking our first Strategic Account Manager to build and lead the Account Management function for an innovative B2B SaaS company delivering AI solutions to enterprise customers. Reporting directly to senior leadership, you will shape processes, drive growth, and lay the foundation for a future team.

Key responsibilities

• Own a portfolio of strategic mid‑market and enterprise customers and drive revenue through retention, expansion and upsell.
• Develop trusted relationships with senior business stakeholders, including Finance, Operations and Executive teams.
• Lead business reviews, success planning and value‑driven customer engagements.
• Collaborate closely with Sales, Product and Leadership to maximize customer success and uncover new opportunities.
• Provide structured customer feedback to influence product direction.
• Help create the Account Management playbook and establish best‑practice processes.

Required profile

• 4+ years of experience as an Account Manager in a commercial SaaS environment with direct expansion and upsell quotas.
• Proven track record managing strategic mid‑market or enterprise accounts.
• Strong commercial mindset and experience navigating complex buying processes with multiple stakeholders.
• Native Hebrew speaker with excellent English communication skills.
• Comfortable working in a fast‑growing company where processes are still being defined.

Required skills

• SAP
• NetSuite
• Priority (ERP platform)