IT Help Desk Technician

About the role

Energean is looking for a proactive IT Help Desk Technician to join its Haifa office. You will be the first point of contact for employees and contractors, providing timely technical assistance for hardware, software, and network issues.

Key responsibilities

• Respond to incoming phone, email, and in‑person requests for technical support.
• Diagnose and troubleshoot hardware, software, and network connectivity problems.
• Document incidents, resolutions, and escalate complex cases to senior support staff.
• Perform routine maintenance such as installing updates, patches, and ensuring software licenses are current.
• Monitor equipment performance and proactively identify potential issues.
• Maintain an accurate inventory of all IT assets, tracking status and ensuring items remain in good working order.

Required profile

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network connectivity troubleshooting
• IT inventory management

What we offer

• Opportunity to work in a leading independent energy company with a strong safety culture.
• Professional development in a multinational environment.