Head of Operations – Multi‑Branch Restaurants

About the role

This hands‑on leadership position oversees performance across a growing multi‑location food‑service business in Israel. Reporting directly to the CEO, you will drive execution, accountability, profitability and scalable systems for all restaurant branches.

Key responsibilities

• Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers and shift leaders.
• Establish clear roles, operating standards, decision rights, escalation paths, audits and daily/weekly management routines.
• Increase visibility into service, delivery, staffing, revenue, costs, margins and unit economics while holding managers accountable.
• Own the online customer journey—from discovery and ordering to issue resolution, repeat purchasing and retention.
• Develop pricing, promotions, bundles and offers; prepare budgets, forecasts and performance plans.
• Identify and eliminate profitability leaks, waste and operational bottlenecks.
• Translate business problems into clear requirements for technology teams and validate new system outcomes.
• Build relationships with merchants, delivery partners and service providers while scaling repeatable services.

Required profile

• 7+ years of operations or business management experience, including leadership of multiple restaurant or food‑service locations.
• Proven track record of managing managers, establishing accountability and improving operational performance.
• Strong understanding of P&L, budgeting, food and labor costs, margins and unit economics.
• Experience launching, scaling or turning around a branch, brand or service line is a strong advantage.
• Comfortable working with ambiguity, investigating root causes and delivering practical solutions.

Required skills

• Excel
• Google Sheets
• AI tools
• Automation
• Digital dashboards
• Data analysis

What we offer

• HMO / health insurance and paid time off.
• Work‑from‑anywhere arrangement.
• Performance‑based pay raises and delegated COO‑level responsibilities.
• Potential growth toward a COO‑level position.
• Opportunity to work with AI, dashboards, automation and technology‑enabled operating systems.
• Exposure to multi‑location operations, business development, partnerships and new service creation.