Global Customer Operations Specialist

About the role

Netafim is looking for a Global Customer Operations Specialist who provides top customer service and manages export logistics processes, handling orders from the quotation stage through to actual shipment.

Key responsibilities

• Directly manage activities with the company's global customers
• Address all customer needs and inquiries
• Handle sales and export documents from quotation to shipment execution
• Manage the shipping process with internal and external partners
• Gather data, analyze reports and collaborate with internal and external interfaces

Required profile

• Experience in export logistics and account management (mandatory)
• Experience working with global customers (mandatory)
• Bachelor's degree in Logistics or another field (an advantage)
• Familiarity with the SAP system (an advantage)
• High customer service orientation, ability to work independently, experience handling multiple interfaces and meeting deadlines, strong organization and attention to detail
• High proficiency in Hebrew and English

Required skills

• Proficiency in Outlook, Office and Excel (mandatory)
• SAP familiarity (advantage)