Front Desk Supervisor
W Hotels · Herzliya
Job description
About the role
The Front Desk Supervisor ensures smooth guest check‑in and check‑out processes while delivering high‑quality service. This position supports the front‑desk team in handling payments, reservations, and guest inquiries, and acts as a liaison with housekeeping and other departments.
Key responsibilities
- Process all guest check‑ins, confirm reservations, assign rooms, issue and activate room keys.
- Handle all payment types (cash, credit, debit, checks) and resolve payment issues.
- Block rooms in the reservation system and manage special requests.
- Coordinate with housekeeping to track room readiness and resolve guest requests.
- Count and balance cash drawers at the start and end of each shift.
- Assist management with hiring, training, scheduling, and employee coaching.
- Maintain compliance with company policies, safety standards, and confidentiality requirements.
Required profile
- High school diploma or G.E.D. equivalent.
- At least one year of related front‑desk or guest‑services experience.
- No prior supervisory experience required.
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Published 6 hours ago
Expires 1 month from now
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W Hotels
Herzliya