Technical Support Engineer – L2/L3 for Cloud SaaS

About the role

Join a fast‑growing cybersecurity project backed by a global leader. As a Technical Support Engineer you will work on a cloud‑SaaS platform that monitors the dark web, identifies vulnerabilities and prevents data breaches for enterprise customers.

Key responsibilities

• Provide Tier 2/3 support for cloud‑based SaaS products, handling complex technical issues.
• Troubleshoot REST APIs, SaaS platforms and distributed systems in real‑time.
• Collaborate with enterprise customers to resolve incidents and improve service reliability.
• Utilize public cloud services (AWS, Azure, GCP) to diagnose and remediate problems.
• Develop and run Bash/Python scripts to automate diagnostics and integrate AI tools into daily workflows.

Required profile

• 5+ years of experience in Tier 2 or Tier 3 technical support for cloud SaaS solutions.
• Proven experience working directly with B2B enterprise customers.
• Strong analytical and diagnostic abilities with excellent communication skills in English.
• Ability to multitask in a fast‑paced environment and follow structured processes.

Required skills

• REST API troubleshooting
• SaaS platform support
• Distributed systems debugging
• Public cloud platforms: AWS, Azure, GCP
• Scripting in Bash and Python
• Integration of AI tools in support workflows

What we offer

• Stable projects with a reputable global cybersecurity leader.
• Career support, legal assistance and professional development resources.
• English courses, team‑building events and a transparent work environment.
• Opportunities for growth within a top‑ranked IT employer.