Guest Relations Manager – Hospitality

About the role

The Guest Relations Manager is the face of the hotel, ensuring every guest enjoys a memorable and seamless stay. You will act as a Guest Experience Expert, guiding visitors through check‑in, stay, and check‑out while delivering personalized service that reflects the Sheraton brand.

Key responsibilities

• Deliver a wide range of guest services, from processing operational needs to handling special requests.
• Prepare and submit daily reports and operational documentation.
• Provide guests with local area highlights and recommendations.
• Maintain a safe, clean, and professional work environment at all times.
• Move throughout the property, standing, walking, and lifting objects up to 10 lb without assistance.
• Uphold company policies, confidentiality, and quality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

• No specific technical skills required; ability to provide excellent guest service and perform physical tasks as described.