Office and Administration Manager – Creative Makeup Academy

About the role

We are seeking an Office and Administration Manager to support the day‑to‑day operations of the Natasha Denona Makeup Academy. This full‑time position combines administrative oversight with customer service in a dynamic, creative environment.

Key responsibilities

• Manage daily administration of the academy, including opening courses, monitoring classes, and handling student inquiries.
• Provide end‑to‑end customer service via the Richpanel ticket system, manage exceptional cases, and coordinate with the courier company.
• Oversee makeup store operations: inventory management, supply‑chain coordination through MONDAY, and SAP system usage for stock ordering and transfers.
• Schedule teaching staff and assistants, assign assistants to photo shoots and events, track invoices, and prepare makeup kits for new courses.
• Procure office supplies, technical equipment, and refreshments; maintain general office inventory.
• Liaise with accounting to transfer data, monitor invoices, and track payments.
• Update student attendance, enroll new students, and record grades in official Ministry of Labor systems.

Required profile

• Previous experience in an operational, administrative, or office‑management role.
• Proficiency with computer applications and management software.
• Experience with CRM systems is a strong advantage.
• High commitment to customer service, strong interpersonal skills, and ability to work independently.

Required skills

• Richpanel ticketing system
• MONDAY workflow platform
• SAP inventory and ordering system
• CRM software