Enterprise Account Manager

About the role

We are looking for an ambitious, data‑driven Enterprise Account Manager to own renewal and expansion motions for a defined portfolio of customers. You will act as the commercial leader for your accounts, partnering closely with Customer Success to ensure adoption, value realization, and long‑term health.

Key responsibilities

• Own renewal and expansion for a defined book of business, driving retention and growth.
• Lead end‑to‑end renewal cycles: strategy, stakeholder mapping, multi‑threading, negotiation, procurement and legal coordination.
• Identify and pursue expansion opportunities across product modules, teams, geographies and use cases.
• Build and maintain accurate account plans in Salesforce, documenting goals, risks and renewal paths.
• Maintain a proactive customer engagement cadence and partner with internal teams for a seamless experience.
• Forecast renewal and expansion revenue each quarter against plan.
• Contribute to win/loss and churn analyses, sharing insights with leadership.
• Represent the voice of the customer, feeding product ideas and supporting advocacy initiatives.

Required profile

• Minimum 4 + years experience in Account Management, Renewals, Customer Growth or SaaS sales (Enterprise preferred).
• Proven track record owning renewals and expansion in a B2B SaaS environment.
• Strong operational rigor and deal‑management discipline, especially in Salesforce.
• Accurate forecasting ability using insight and data.
• Demonstrated skill managing complex renewal cycles through multi‑threading, negotiation and executive alignment.
• Ability to work cross‑functionally and build strong partnerships with Customer Success.
• Customer‑first mindset with solid business acumen.
• Self‑starter who manages quarterly and annual KPIs set by leadership.

Required skills

• Salesforce