Customer Support Operations Specialist
Infinidat · Herzliya
Job description
About the role
We are looking for a Customer Support Operations Specialist to join Infinidat’s global support team. The role combines on‑site logistics, 24/7 shift work and collaboration with Tier‑3 engineers to ensure our enterprise customers’ data is protected.
Key responsibilities
- Initiate and manage on‑site customer activities, handling logistics and operational coordination.
- Provide first‑line assistance for phone and email inquiries related to our storage products.
- Collaborate with Tier‑3 Support, Technical Advisers, Global Operations and other internal teams.
- Maintain and continuously improve internal knowledge bases and workflow documentation.
Required profile
- Available to work five shifts per week, including nights and weekends.
- Client‑oriented, team player with strong communication skills in English.
- Fast learner, independent, detail‑oriented and analytical.
- Experience in hardware/software support or similar roles is a plus.
Required skills
- Fluent written and spoken English.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Israel.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 days ago
Expires 1 month from now
20 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Infinidat
Herzliya