Customer Success Manager – Influencer Marketing

About the role

Humanz is a leading startup in the creator economy, helping brands and influencers work together. Its fast-growing team manages all Israeli clients, and the company is expanding in Israel and looking for a Customer Success Manager. The role leads influencer campaigns and works with both influencers and clients, and is a full-time position from the Ramat Gan office.

Key responsibilities

• Manage and execute influencer campaigns from start to finish to maximise client ROI
• Source and negotiate with influencers to secure the best partnerships
• Maintain clear communication with clients and influencers, and brief them so they align with campaign goals
• Optimise campaigns based on performance data and assist clients with campaign management
• Help brands set and manage long-term influencer marketing budgets
• Collaborate with internal teams to deliver campaigns and meet growth targets
• Identify upsell and cross-sell opportunities for existing clients
• Stay up to date on influencer marketing trends and share insights with product and marketing teams
• Prepare regular reports on sales activity, revenue projections and campaign performance

Required profile

• Bachelor's degree in Business, Marketing or a related field
• Proven experience managing influencer campaigns or paid media, ideally on the brand side
• Strong understanding of influencer marketing trends and the social media landscape
• Excellent communication, negotiation and relationship-building skills