Contracted Sales Operations Program Lead

About the role

The Contracted Sales Operations Program Lead leads the operational execution of a client-dedicated commercial organisation in Israel across therapeutic areas and customer-facing teams. The role translates strategic business objectives into operational plans that drive customer engagement, field force effectiveness and commercial performance, and partners with Commercial Excellence, Marketing, Medical Affairs, Business Analytics, Training, Compliance and Finance.

Key responsibilities

• Lead commercial operations: endorse the total sales target, break it down by brand, and drive consistency of execution across customer-facing teams
• Lead field force teams, monitor their performance, coach them and ensure they follow approved priorities and compliance requirements
• Implement commercial plans and customer engagement strategies, including omnichannel engagement, and coordinate territory deployment and resource allocation
• Review sales force effectiveness and business performance, and support performance improvement initiatives
• Lead operational governance and business reviews, prepare updates for client governance meetings and support joint steering committee processes
• Work with cross-functional partners, lead change management and manage staff, including performance, development and recruitment

Required profile

• Bachelor's degree or equivalent experience; advanced degree or professional qualification is advantageous but not essential
• Significant experience leading operations across business units, managing field-based teams and coordinating multiple stakeholders in a matrix environment
• Experience in pharmaceutical, healthcare, life sciences or other regulated/commercial environments is advantageous

Required skills

• Strong leadership, people management and stakeholder management skills
• Excellent knowledge of commercial operations and field force management
• CRM and commercial systems experience
• Ability to analyse performance data and drive operational action