Senior VIP Account Manager – Player Relations

About the role

Playtika is looking for a Senior VIP Account Manager to own a portfolio of our highest‑value players. You will be responsible for driving lifetime value, satisfaction, and retention through proactive, personalized engagement and data‑driven insights.

Key responsibilities

• Manage day‑to‑day communication and relationships with top‑tier VIP players.
• Analyze player data and behavior to shape outreach strategies, identify risks, and uncover growth opportunities.
• Build and maintain player segments for targeted messaging aligned with business goals.
• Collect and relay player feedback to product, business analytics, economy, and monetization teams.
• Leverage AI tools to improve efficiency, personalization, and decision‑making.
• Run a VIP social community, fostering engagement and feeding sentiment back to the business.
• Drive revenue growth and engagement trends through creative, data‑driven initiatives.
• Produce regular performance reports for stakeholders.

Required profile

• 3+ years of experience in customer success, account management, or VIP relationship management.
• Strong analytical mindset with proven data‑oriented competencies.
• Native‑level English communication skills.
• Demonstrated ability to work independently and cross‑functionally.
• Target‑oriented with a track record of measurable account growth.

Required skills

• SQL