Sales Operations Manager

About the role

Cylus is a cybersecurity startup focused on protecting railways from cyber attacks, backed by over $60M from leading investors and working with major railway integrators. As its commercial activity grows, it is looking for a Sales Operations Manager to own and optimise the core commercial processes of its global sales organisation, with a strong focus on complex enterprise deals, legal-commercial workflows and AI-enabled sales operations. The role is hands-on and cross-functional, working daily with Sales, Legal, Finance and Leadership.

Key responsibilities

• Own the end-to-end commercial proposal process, including scope definition, pricing structures and approval workflows, and manage complex, multi-cycle proposals and tenders with strategic customers and partners.
• Lead commercial coordination and act as the main interface between Sales and Legal, maintaining structured contract tracking and status visibility.
• Own CRM data quality, pipeline hygiene and opportunity lifecycle management, produce accurate pipeline forecasts with Finance, and turn pipeline data into insights for sales leadership.
• Identify, implement and improve AI tools for proposal drafting, contract review and comparison, forecasting and risk analysis, CRM automation and data enrichment, and design workflows that reduce manual work and shorten cycle times.

Required profile

• 5+ years of experience in commercial operations, sales operations, legal operations or enterprise deal management.
• Strong experience supporting complex enterprise sales cycles, ideally in B2B industries.
• A legal, contracts or commercial background is a strong advantage (law degree or equivalent experience welcomed).
• High analytical ability, attention to detail and confidence in making judgment calls.
• Self-starter able to work independently in a fast-paced, evolving environment.

Required skills

• Hands-on experience with Salesforce or similar CRM systems.
• Strong written and verbal communication in English.
• Practical experience with AI tools applied to sales, legal or operational workflows, or a strong desire to lead this transformation.

Big plus: experience in cybersecurity, infrastructure, rail or other mission-critical industries, startup or scale-up experience, and direct exposure to large strategic partners or system integrators.