Help Desk Technician – IT Support

About the role

We are looking for a Help Desk Technician to join Kaltura’s IT Operations team. You will be the primary point of contact for technical issues across our global workforce, ensuring smooth onboarding, off‑boarding and day‑to‑day support.

Key responsibilities

• Serve as first point of contact for IT support via phone, email, chat and ticketing systems.
• Diagnose and resolve hardware, software, network and application issues for Windows and macOS environments.
• Provide expert hardware troubleshooting and support for both Windows and macOS devices.
• Escalate complex problems while maintaining ownership through resolution.
• Manage end‑to‑end employee onboarding and off‑boarding, including device setup, account provisioning and access revocation.
• Administer company devices using Microsoft Intune (MDM) and ensure compliance with security policies.
• Handle user identity and access management through Okta and Active Directory.
• Maintain an accurate IT asset inventory and oversee device lifecycle from procurement to retirement.

Required profile

• Strong technical expertise with a focus on customer service.
• Ability to work independently and collaborate with cross‑functional teams such as IT Operations, Security, HR, Facilities and R&D.
• Excellent communication skills and a proactive attitude.

Required skills

• Windows operating system support
• macOS operating system support
• Hardware and network troubleshooting
• Microsoft Intune (MDM) administration
• Okta identity management
• Active Directory