IT End User Support Specialist

About the role

We are seeking an experienced IT End User Support specialist to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end‑user systems and infrastructure.

Key responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues.
• Troubleshoot and fix escalated issues quickly to keep operations running smoothly.
• Set up and maintain laptops, mobile devices, and peripherals.
• Support systems such as Active Directory, email, and VPN access.
• Handle printer troubleshooting and repairs.
• Assist users with conference‑room AV setups (Crestron, Logitech, etc.).
• Participate in IT projects including upgrades, migrations, and deployments.
• Troubleshoot login problems, Wi‑Fi issues, and application errors.
• Document solutions and processes for the knowledge base and SOPs.
• Collaborate with other teams to improve overall IT support and user experience.

Required profile

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in IT support or help‑desk roles.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Active Directory, Office 365, and endpoint management tools.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Proven ability to troubleshoot complex technical issues.
• Excellent communication and customer‑service skills.

Required skills

• Windows
• macOS
• Active Directory
• Office 365
• Endpoint management tools
• TCP/IP
• DNS
• DHCP
• VPN
• Crestron
• Logitech
• ServiceNow
• Azure
• Microsoft Intune