Account Manager, Israel

About the role

DoiT, a global technology company that helps cloud-driven organizations grow through its cloud management platform, is hiring an Account Manager for its AWS Sales team in EMEA. The role is fully remote and based in Israel, with no office presence. The Account Management team nurtures relationships with existing customers, acts as a trusted contact for cloud vendor teams on account growth and aims to retain 100% of DoiT's existing customers.

Key responsibilities

• Understand the business, cloud management platform, support and services and how they meet client needs.
• Own the customers assigned to you, communicate with the respective vendor teams and highlight value and revenue-growth opportunities.
• Manage customer support escalations to resolution and negotiate and close long-term commitments with key stakeholders.
• Identify new workload opportunities within the customer's cloud environment and SaaS solutions, and spot cost optimization opportunities.
• Set up a regular cadence with the full portfolio of customers, balancing large strategic accounts and fast-growing emerging clients.
• Collect customer feedback and pass it to engineering teams to help prioritize deliverables, and run quarterly reviews covering project timelines, projected cloud spending and feedback on support and engagement.
• Work with the Cloud Vendor Sales Rep on mutual customers.

Required profile

• 2+ years of experience in an Account Management, Customer Success or Customer Engineering role.
• 3+ years of experience at a technology company.
• Strong verbal and written communication in Hebrew and English.
• Strong technical skills, analytical and detail-oriented, with a desire to grow within the organization.

Required skills

• Experience with AWS, GCP or other major public clouds.
• Experience in the FinOps ecosystem.
• Bonus points: AWS Cloud Practitioner or Google Cloud Digital Leader certification, additional languages.

What we offer

• Unlimited vacation and flexible working options.
• Health insurance, parental leave and employee stock option plan.
• Home office allowance and professional development stipend.
• Peer recognition program.