Senior Technical Account Manager

About the role

This senior, customer‑facing position is focused on driving successful adoption and long‑term value for strategic technology accounts. You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand their use of the platform. The role is fully remote and works closely with Sales, Product, Engineering, Marketing and Support.

Key responsibilities

• Manage a portfolio of strategic customers, building strong relationships with technical stakeholders and executive decision‑makers.
• Develop and execute personalized success plans to increase adoption and maximize platform value.
• Partner with Sales to deliver executive business reviews for both technical and executive audiences.
• Collaborate with Technical Support to resolve product issues and ensure timely communication.
• Work with Product teams to submit, prioritize, and track feature requests, advocating for roadmap improvements.
• De‑escalate urgent situations that could lead to churn and identify opportunities to improve engagement, retention, and growth.

Required profile

• 5+ years in a customer‑facing technology role such as Technical Account Manager, Account Manager or Product Manager.
• Strong ability to translate complex technical concepts into clear business outcomes.
• Excellent written and verbal communication skills with executive presence.
• Proven problem‑solving skills and ability to manage urgent customer situations.
• Bachelor’s degree in Engineering, Computer Science or equivalent technical experience.

Required skills

• CI/CD tools: GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite.
• Source control systems: Git, SVN, Perforce.
• Web application security knowledge, including OWASP Top 10.
• Experience or strong interest in DevSecOps and application security.

What we offer

• Estimated annual salary range AUD 195,000–245,500 plus potential equity participation.
• Remote working environment with competitive, market‑aligned benefits.
• Opportunities to work with highly technical customers and cross‑functional teams.
• Professional development in application security, DevSecOps and enterprise technology.
• Inclusive culture that values diverse backgrounds and perspectives.