Operations Support Agent

About the role

Join FedEx as an Operations Support Agent and help ensure urgent packages reach their destinations on time. You will be the first point of contact for customers calling about shipment collections and delivery inquiries, playing a vital role in maintaining FedEx’s high service standards.

Key responsibilities

• Answer inbound customer calls regarding shipment collection requests and delivery status.
• Investigate and resolve failed deliveries or collections, prioritising re‑allocation for next‑day delivery.
• Enter and update shipment data in FedEx’s internal tracking system.
• Communicate clearly with team members, managers, and other operational stations to coordinate actions.
• Follow FedEx processes, procedures, controls and regulatory requirements at all times.

Required profile

• Strong communication and interpersonal abilities.
• Ability to thrive in a fast‑paced environment with strict timelines.
• Excellent time‑management skills and attention to detail.

Required skills

What we offer

• Attractive compensation package.
• Comprehensive training and on‑the‑job learning opportunities.
• Access to extensive learning resources and tuition assistance for permanent contracts.
• Employee Assistance Program for you and your family.
• Reduced‑rate shipping for employees.
• Clear career progression within a globally recognised brand.