Member Experience & Operations Specialist

About the role

We are seeking a Member Experience & Operations Specialist to ensure the smooth daily functioning of our boutique coworking spaces, support our diverse member community, and help create an inspiring environment for productivity and collaboration.

Key responsibilities

• Serve as the primary point of contact for members and guests, addressing inquiries, requests, and providing exceptional service.
• Oversee space operations, coordinate with suppliers, and manage purchase orders to maintain a well‑functioning environment.
• Handle administrative tasks such as client onboarding, invoice processing, and documentation.
• Collaborate with experience management, maintenance, and accounting teams to ensure seamless internal communication.
• Organize and promote community events and activities that strengthen member relationships and enhance the coworking experience.

Required profile

• Minimum 1 year of experience in office management, front‑desk, or customer‑service roles.
• Strong service orientation with high interpersonal and communication skills.
• Excellent organizational, planning, and multitasking abilities.
• Proactive, dynamic, and able to work effectively in a fast‑paced team environment.
• Bachelor’s degree is a plus.

Required skills