IT Support Specialist – Onsite

About the role

We are seeking a highly technical, service‑oriented IT Support Specialist to join Iscar’s global IT team. You will be the frontline for internal users, handling complex hardware, software and network issues while ensuring compliance with service level agreements.

Key responsibilities

• Act as the primary contact for IT inquiries via in‑person, email and ticketing systems.
• Troubleshoot and resolve software, hardware, and network connectivity problems for end‑users.
• Configure, maintain and optimise end‑user equipment, systems and network infrastructure.
• Identify urgent issues, escalate when needed and collaborate with technical teams.
• Provide guidance, training and internal consulting to improve user experience.
• Evaluate and adopt new technologies to enhance IT processes.
• Work with third‑party providers to resolve outages and service disruptions.

Required profile

• Minimum 2 years of experience in IT support.
• Relevant certifications such as MCP, MCSE, MCITP, CCNA, VCP or similar.
• Ability to investigate and resolve user problems with software and hardware.
• Basic knowledge of scripting, programming or SQL is a plus.

Required skills

• MCP
• MCSE
• MCITP
• CCNA
• VCP
• SQL