IT Support Specialist

About the role

Mertens - MalamTeam is hiring an IT Support Specialist for a leading global financial company. You will join a technology‑driven environment that supports users in Israel and around the world, working closely with senior stakeholders and international teams.

Key responsibilities

• Provide technical support to end‑users in Israel and worldwide.
• Collaborate with senior stakeholders and cross‑border teams.
• Maintain and support personal computers, printers and related hardware.
• Support Windows operating systems and Microsoft Office suites.
• Assist with enterprise systems and operate within a complex regulatory framework.

Required profile

• Minimum 2 years of experience in technical support (mandatory).
• Very high level of English, both written and spoken.
• Strong service orientation and ability to work independently.
• Previous experience in a global organization is a significant advantage.

Required skills

• PC maintenance, Windows OS, Microsoft Office, and print server management.
• In‑depth knowledge of Microsoft systems.
• Hands‑on experience with Confluence and Jira (mandatory).
• Familiarity with Active Directory, SCCM, ServiceNow, Zoom, Teams, and Jabber.
• Experience in VDI environments (advantage).
• Knowledge of Citrix, Citrix Director, and mainframe emulators (advantage).