Guest Relation Agent (M/W)

About the role

As a Guest Relation Agent at Club Med Resorts you will be the main point of contact for international guests, ensuring their stay is comfortable, enjoyable and memorable. You will work closely with the Front Desk team and other resort departments to deliver a seamless experience.

Key responsibilities

• Monitor guest stays and proactively address any needs to build loyalty.
• Respond to guest requests such as translations, local information, and special services.
• Support the Front Desk team during peak periods to facilitate smooth check‑in and check‑out processes.
• Identify sales opportunities and suggest them to the manager.
• Report service malfunctions or guest complaints and propose effective solutions.

Required profile

• Friendly, sociable and able to build trusting relationships with guests.
• Helpful, attentive and solution‑oriented.
• Fluent in at least two languages and comfortable interacting with an international clientele.

Required skills

• Strong communication and interpersonal abilities.
• Ability to work in a fast‑paced, multicultural environment.

What we offer

• Access to Club Med’s extensive resort facilities and activities.
• Opportunities to showcase personal talents on stage.
• Inclusive workplace open to candidates with disabilities.
• Dynamic team environment in a worldwide hospitality brand.