Global Support & Customer Success Representative

About the role

Questar Auto Technologies is seeking a Global Support & Customer Success Representative to join its team in Herzliya. The role combines front‑line customer communication with back‑office operational tasks, supporting automotive clients who use Questar’s AI‑driven vehicle health and driver‑behavior platform.

Key responsibilities

• Respond to customer inquiries across multiple channels (phone, email, chat).
• Handle, track, and document customer cases in internal systems.
• Coordinate with relevant internal teams to resolve issues.
• Meet defined targets and service‑level agreements (SLA).
• Balance customer‑facing communication with back‑office operational duties.

Required profile

• Availability for 24/7 shift work, including nights and weekends.
• Strong service orientation and customer‑centric mindset.
• Fluency in English (reading, writing, speaking) – mandatory.
• Excellent verbal and written communication skills.
• Previous experience in a support or call‑center environment is an advantage.
• Additional languages, technical background, or automotive affinity are a plus.

Required skills

• Proficiency in Office 365.
• Advanced skills in Excel.

What we offer

• Hybrid work model based in Herzliya.
• Positions suitable for students, including part‑time roles.