Customer Support Specialist – Fintech

About the role

We are looking for a proactive, tech‑savvy Customer Support Specialist to provide high‑quality support and coordinate communication across customers and internal teams. The role blends customer service, brand reputation management, and operational compliance in a fintech environment.

Key responsibilities

• Provide professional support via email, phone, and chat.
• Act as liaison between customers and internal teams to resolve issues.
• Monitor social media, customer feedback, and brand reputation.
• Maintain and update FAQs, user guides, and other communication materials.
• Track support trends, report insights, and perform daily compliance checks.
• Review client documentation, keep compliance records, and escalate risks.

Required profile

• 1+ years experience in customer support or related communication roles.
• Native‑level English, both written and spoken.
• Strong communication, problem‑solving and multitasking abilities.
• Experience with CRM and support tools.

Required skills

• HubSpot or Salesforce CRM.
• Intercom or similar customer support platform.
• Knowledge of KYC and compliance workflow processes.