Customer Experience Manager

About the role

The Customer Experience Manager (CXM) will lead initiatives that boost customer satisfaction and drive success across our portfolio of technology solutions. You will act as the bridge between customers and internal teams, ensuring that technical issues are resolved quickly and that product enhancements align with client needs.

Key responsibilities

• Implement cutting‑edge technological solutions to address evolving customer requirements.
• Troubleshoot complex technical issues and provide expert product support to internal teams.
• Analyze performance data and trends to guide strategic decision‑making.
• Collaborate with cross‑functional teams including product, engineering, and sales to deliver seamless customer experiences.

Required profile

• Minimum 3 years experience in customer experience, customer service, or Tier‑1/2 support roles.
• Technical proficiency in communications, complex systems, or cyber security.
• Strong understanding of customer service principles and processes.
• Analytical mindset with the ability to identify trends and improvement opportunities.
• Bachelor’s degree in Computer Science, Business Management, or a related field is a plus.
• Valid driver’s license.

Required skills

• CRM systems
• Project management
• Communications
• Complex systems
• Cyber security
• Analytics

What we offer

• Opportunity to work with innovative technology solutions.
• Collaborative environment with cross‑functional teams.
• Professional growth and development in a fast‑moving sector.