SMB Onboarding Manager

About the role

Connecteam, a platform for managing deskless teams used by over 80,000 businesses worldwide, is looking for an SMB Onboarding Manager. You will lead customers through their first and most critical phase with the product, partnering with small and growing businesses to ensure they successfully adopt and implement Connecteam, driving measurable value and laying the foundation for long-term success.

Key responsibilities

• Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Deliver tailored training sessions so clients can configure and implement Connecteam according to their needs
• Guide customers to quick wins that show the platform's value and increase adoption
• Help customers build strong usage habits that drive retention and satisfaction
• Spot at-risk clients early and create proactive strategies to reduce churn
• Act as the customer advocate, working with Product, Development and Customer Success teams
• Continuously optimize the onboarding process for efficiency, scalability and customer experience

Required profile

• Fluent spoken and written English (mandatory)
• Fluent spoken and written Hebrew (mandatory, due to Israeli customers)
• At least 1 year of experience in SaaS onboarding, implementation or customer-facing roles (mandatory)
• Experience with SMB clients from all regions, including Israel, is a strong advantage
• Ability to handle multiple onboarding projects at once, with a positive, empathetic and energetic attitude

Required skills

• Strong presentation and training skills, remote and in person
• Tech-savvy, able to quickly learn and explain software solutions
• High level of organization

Work days are Sunday to Thursday, during standard business hours. The position is listed as hybrid (#LI-Hybrid).