Junior Technical Support Representative
Recruitx · Raanana
Job description
About the role
We are seeking a Junior Technical Support Representative to assist our customers via phone, chat, email and ticketing systems. The role involves diagnosing technical issues, guiding users, and ensuring a courteous and efficient service experience while meeting response‑time targets.
Key responsibilities
- Provide phone and digital support to company customers.
- Diagnose and resolve technical issues at various levels.
- Guide and train users on systems and services.
- Document support requests in CRM/Helpdesk systems.
- Collaborate with internal teams to resolve complex problems.
- Adhere to service procedures, quality standards, and SLA response times.
Required profile
- Strong technological orientation and quick learning ability.
- High verbal and written communication skills in Hebrew.
- Excellent service awareness, patience and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to participate in on‑call rotation.
Required skills
- Proficiency with Microsoft Office applications.
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Published 3 weeks ago
Expires 1 month from now
21 views · 0 interested
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Recruitx
Raanana