Guest Relation Agent – Resort Hospitality

About the role

As a Guest Relation Agent at Club Med Resorts, you will be the friendly face that ensures every guest feels welcomed, cared for, and eager to return. You will work closely with the Front Desk and other resort teams to deliver seamless, personalized service throughout each stay.

Key responsibilities

• Monitor guest stays and proactively address any needs to enhance well‑being and loyalty.
• Provide on‑site assistance such as translation, local information, and special requests.
• Support the Front Desk team when needed to ensure smooth operations.
• Identify sales opportunities and suggest them to the manager to drive additional revenue.
• Report service issues or guest complaints promptly and propose effective solutions.

Required profile

• Outgoing and sociable personality with a talent for building trust.
• Helpful, attentive, and solution‑oriented mindset.
• Fluent in at least two languages and comfortable interacting with international guests.

Required skills

• Multilingual communication (minimum two languages).

What we offer

• Access to Club Med’s extensive resort facilities and activities.
• Opportunities to showcase personal talents on stage.
• Inclusive work environment open to candidates with disabilities.