Delivery Manager / CRM Delivery Lead

About the role

Elad Systems is seeking a Delivery Manager / CRM Delivery Lead to head complex Microsoft Dynamics CRM programmes for enterprise and public‑sector clients. The role blends end‑to‑end project delivery, team leadership, business development and operational management within the CRM division.

Key responsibilities

• Lead full lifecycle CRM projects, ensuring scope, schedule and budget compliance.
• Manage, mentor and grow specialist and developer teams of 10‑15+ members.
• Maintain strong client relationships, drive satisfaction and align solutions with business needs.
• Oversee financial performance, monitoring budgets, revenues and profitability.
• Participate in operational planning, set business goals and ensure execution across projects.
• Identify growth opportunities, support presales, prepare proposals and respond to RFPs.
• Collaborate with technology partners and vendors to expand CRM offerings.

Required profile

• 5+ years of experience managing complex software projects.
• Proven ability to lead professional teams of 10‑15 members or more.
• Hands‑on experience delivering Microsoft Dynamics CRM solutions (mandatory).
• Strong business acumen and ability to work with senior stakeholders.
• Experience with presales, proposal writing and client engagement is a plus.
• Background in service or system integration organisations is advantageous.

Required skills

• Microsoft Dynamics CRM