Client Services Associate (Entry-level)

About the role

The Client Services Associate is the first point of contact for clients, bridging communication between the client and production teams. This entry‑level position involves managing project initiation, budgeting, scheduling, and ensuring high‑quality deliverables.

Key responsibilities

• Respond to client requests for new projects via centralized technology and provide cost and timeline estimates.
• Initiate project work by delivering detailed budgets, schedules, and instructions to the production team.
• Monitor project progress, enforce deadlines and budgets, and resolve any pitfalls before hand‑off to production.
• Serve as the central liaison between external client contacts and internal production staff, setting and fulfilling client expectations.
• Investigate client complaints, troubleshoot problem projects, and ensure compliance with ISO regulations.

Required profile

• Superior written and spoken English communication skills.
• Excellent problem‑solving, analytical, and time‑management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Bachelor’s degree or equivalent and experience in customer service.
• Ability to work independently and collaboratively with diverse cultures.