Support Partner (Shift Work)

About the role

Our support department is seeking a Support Partner to work on rotating shifts. You will be the first point of contact for customers, handling inquiries through email, phone and chat while delivering professional and accurate assistance.

Key responsibilities

• Respond to client inquiries via email, phone and chat with professionalism.
• Collaborate with technical teams to troubleshoot and resolve customer issues.
• Develop deep product knowledge to provide guidance and solutions.
• Maintain and update support resources such as FAQs and user guides.
• Collect customer feedback to help drive product and service improvements.

Required profile

• Previous experience in customer support or help‑desk environments.
• Strong communication skills and a solution‑oriented mindset.
• Proficiency in SQL and ability to understand complex software.
• Ability to stay organized and manage multiple tasks under pressure.
• Fluent English; Russian language skills are a plus.