Logistics & Customer Service Coordinator
Experis · Yehud-Monosson
תיאור המשרה
About the role
We are seeking a Logistics & Customer Service Coordinator to join a leading security company in Yehud. In this full‑time position you will support customer service by managing logistics, RMA processes, and import‑export activities while collaborating with multiple internal teams.
Key responsibilities
- Manage RMA processes using SAP, CRM and customer service portals.
- Handle equipment receiving, identification, documentation and system updates.
- Coordinate export shipments, including deliveries, packaging, documentation and approvals.
- Follow up on import processes and international parts shipments.
- Organise transportation and internal deliveries.
- Work closely with Customer Support Managers, warehouses, shipping, finance and other internal interfaces.
- Prepare reports and analyse data using Excel and organisational systems.
- Monitor logistics processes, timelines and service performance.
- Support continuous improvement of logistics processes.
Required profile
- Minimum 2 years of experience in logistics, customer service or supply chain.
- Hands‑on experience with SAP, including service notifications and parts receiving/issuing.
- Strong Excel skills for reporting and data analysis.
- Good English reading, writing and speaking abilities.
- Willingness to work overtime when required.
Required skills
- SAP
- Excel
- CRM
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Experis
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