Information Technology Support Specialist

About the role

The Information Technology Support Specialist provides on‑site and remote IT services, ensuring the local infrastructure runs smoothly and end‑users receive timely assistance. The role collaborates with various business teams and contributes to IT projects as needed.

Key responsibilities

• Deliver on‑site walk‑in and remote IT support, including laptop troubleshooting, re‑imaging, and hardware maintenance.
• Support local IT infrastructure, meeting rooms, AV equipment, and iOS devices.
• Record all incidents in ServiceNow, monitor KPIs, and produce incident reports.
• Provide user training, onboarding, and assist in IT project implementation.
• Travel regularly to remote or dispatched sites and work in a 24/7 environment.

Required profile

• Degree in IT, Computer Science or a related field.
• 3–6 years of hands‑on IT support experience.
• Fluent oral and written English.
• Experience in an international, 24/7 environment and willingness to travel.

Required skills

• Microsoft Windows 10 and Office 365.
• ServiceNow ticketing and ITSM processes (ITIL foundation preferred).
• KCS knowledge.
• Support of AV/audio‑visual equipment and meeting‑room solutions.
• iOS device troubleshooting.