Help Desk Technician – Tier 1

About the role

We’re looking for a Help Desk Technician (Tier 1) to join our IT team. This is a great opportunity to gain hands‑on experience in a dynamic IT environment, providing Tier 1 support, monitoring systems and handling initial incidents.

Key responsibilities

• Provide Tier 1 support for hardware, software, and end‑user issues.
• Monitor critical IT systems and services using monitoring and control tools.
• Troubleshoot and resolve day‑to‑day technical incidents.
• Handle initial monitoring and troubleshooting of System, NOC and SOC‑related incidents.
• Escalate complex issues when needed and follow them through to resolution.

Required profile

• Relevant IT certification or currently studying toward one – required.
• Previous experience in Help Desk or Technical Support – an advantage.
• Knowledge of Windows Server environments.
• Familiarity with Active Directory, DNS, DHCP, IIS and Exchange.
• Strong technical orientation and troubleshooting skills.
• Fast learner with a proactive and service‑oriented approach.
• Very good English.

Required skills

• Windows Server
• Active Directory
• DNS
• DHCP
• IIS
• Exchange
• Monitoring tools