Enterprise Account Manager

About the role

Papaya Global is a fast‑growing B2B tech unicorn that provides a global payroll and payments platform. The Enterprise Account Manager will nurture and expand relationships with enterprise‑level clients, working closely with the regional account lead to drive revenue and support RFP processes.

Key responsibilities

• Build and maintain strong client relationships, manage partnerships, and resolve escalations while meeting service level agreements.
• Identify upsell and cross‑sell opportunities, support implementation of new solutions, and drive revenue growth.
• Conduct regular business reviews, understand client priorities and future goals, and contribute to RFPs and RFIs alongside the sales team.
• Monitor account health, track KPIs, identify risks and opportunities, and proactively address challenges.
• Leverage AI tools for account planning, communications, risk identification, and operational efficiency, applying playbooks and best practices.

Required profile

• 5+ years of experience in Account Management or Customer Success, preferably in payroll, HRIS, or fintech.
• Proven sales acumen with a track record of driving growth within existing customer accounts.
• Strong interpersonal, communication, analytical and problem‑solving abilities.
• Bachelor’s degree in Business, Marketing or a related field.
• Ability to work collaboratively in a fast‑paced environment and manage multiple priorities.

Required skills

• CRM software (e.g., Salesforce)
• Project management tools
• AI‑powered productivity solutions
• Knowledge of payroll, HRIS, or fintech platforms