Customer Support Technician - Semiconductor Equipment

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Support Technician for its account team and field support group in Migdal Ha-emek. The role provides a unique customer experience by demonstrating strong technical capability and interpersonal skills, in a cleanroom environment.

Key responsibilities

• Provide support for complex semiconductor systems, in Israel and abroad
• Install and implement multidisciplinary complex systems
• Carry out preventive maintenance and troubleshooting
• Define, document and retain infrastructure and work processes
• Communicate with global functions and development teams while following established operating practices
• Work in shifts, including nights and weekends, and travel 75% of the time

Required profile

• Technician or practical engineer in Electronics or Mechanics
• Experience with electronic/mechanical equipment is an advantage
• Prior experience as technician or practical engineer is an advantage
• Willingness to work in shifts
• High level of English
• Service-oriented, team player

Required skills

• Advanced troubleshooting and problem solving
• Project management
• Knowledge of semiconductor device manufacturing processes

The position is physically demanding, involving walking, standing, working in tight spaces, lifting up to 35 lbs and using hand and power tools, and requires cleanroom PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators, chemical aprons and face shields. It is a full-time regular position with relocation not eligible.