Customer Success Support – Student Role

About the role

Cemento Technologies is seeking a tech‑savvy, highly motivated student to join its Customer Success team. You will act as the bridge between the AI‑driven platform and global construction clients, gaining hands‑on experience in a fast‑paced SaaS startup.

Key responsibilities

• Provide high‑level support and guidance to clients, helping them maximise the value of the Cemento platform.
• Master the advanced technological system to troubleshoot, configure, and optimise workflows.
• Collaborate with Project Managers and R&D to relay client feedback and drive product improvements.
• Assist in onboarding new projects and maintain data quality using Excel and internal tools.

Required profile

• Student enrolled in a B.Sc. in Industrial Engineering & Management or B.A. in Information Systems, with at least three semesters remaining.
• Technical or analytical foundation from military service, academic projects, or previous experience.
• Availability to work three days per week.
• Good verbal and written English for communication in a global environment.

Required skills

• Advanced Excel proficiency (VLOOKUP, pivot tables, etc.).