Customer Success & Sales Lead

About the role

KINETIQO is seeking a Customer Success & Sales Lead to own the post‑acquisition member experience, drive retention, expansion revenue, and high‑ticket sales. This full‑time remote position combines customer success, member monetization, and consultative sales responsibilities.

Key responsibilities

• Onboard new members, ensure activation, and guide them to extract value from KINETIQO’s platform.
• Provide day‑to‑day member support, handling inquiries, billing issues, cancellations, and refunds.
• Identify at‑risk members, proactively address churn drivers, and manage retention conversations.
• Track recurring complaints and share insights with Product, Growth, and Operations teams.
• Drive incremental revenue through membership upgrades, cross‑sells, and one‑time program sales.
• Identify qualified expansion opportunities based on member behavior and goals, and manage the full upgrade process.
• Own high‑ticket Inner Circle opportunities from discovery to closing and onboarding.
• Maintain accurate CRM records for all interactions, opportunities, and outcomes.

Required profile

• Proven experience in customer success, retention, and consultative sales.
• Hands‑on, performance‑driven mindset with a focus on member‑first outcomes.
• Ability to work autonomously in a remote environment and collaborate with marketing, operations, and coaching teams.

Required skills