Staff Frontend Engineer

About the role

ServiceNow's Advanced Technology Group builds intelligent software and AI-powered work experiences, combining AI workers, workflows, chat, knowledge and integrations. It is looking for an experienced frontend engineer who cares deeply about product quality, to turn complex, nondeterministic AI behavior into fast, clear and trustworthy user experiences across its web application and embedded enterprise surfaces. The role takes features from idea to production.

Key responsibilities

• Build AI-native experiences for chat, workflows, integrations, approvals and knowledge.
• Own customer-facing features from product definition through implementation, testing, release and iteration.
• Create scalable components and shared product capabilities across the main application and ServiceNow experience.
• Design reliable realtime and asynchronous interfaces, including streaming, partial results, retries, interruptions and failures.
• Own frontend foundations such as shared packages, build tooling, dependency upgrades and CI.
• Keep the frontend healthy by improving architecture, performance, developer experience and maintainability.
• Improve accessibility, responsiveness, performance, observability and product polish.
• Work closely with product, design, backend and AI engineers while driving execution independently.
• Help evolve engineering practices as AI changes how software is designed and built.

Required profile

• Strong React and TypeScript fundamentals with experience building high-quality customer-facing products.
• A track record of driving meaningful features end to end, not only incremental changes.
• Strong product judgment: clarity, speed, accessibility and attention to detail.
• Experience with asynchronous server state, typed APIs, complex forms, realtime events and failure handling.
• Ability to design maintainable boundaries between applications, shared features, UI primitives and API clients.
• Experience maintaining frontend infrastructure, package ecosystems, build pipelines and large codebases.
• Experience with automated testing and confidence in owning production outcomes.
• Comfort working with autonomy in a fast-moving environment with limited process overhead.
• Mandatory hands-on AI Development Lifecycle experience: shipping software using AI across discovery, design, implementation, testing, review, documentation and production debugging, validating AI-generated work and defining evaluations and regression criteria.

Required skills

• React, TypeScript, Vite, Nx, TanStack Query, React Hook Form, Socket.IO, TipTap, SCSS Modules, i18next, Vitest, Playwright, Sentry, JSON Schema, Cursor, Linear.
• Platform runs on AWS and Kubernetes; comfort with cloud-based systems is expected.
• Plus: rich-text editors, design systems, Web Components, Shadow DOM, ServiceNow or AI automation products.