Senior Professional Services Consultant

About the role

WalkMe, an SAP company, is looking for a Senior Professional Services Consultant to own the implementation of its Digital Adoption Platform for customers worldwide. You will partner with clients to design, build and launch interactive experiences that improve onboarding, accelerate feature adoption and drive measurable business impact.

Key responsibilities

• Design, build and implement WalkMe solutions across multiple websites and platforms.
• Consult with customer application owners to understand objectives, pain points and end‑user needs.
• Lead end‑to‑end projects, coordinating customers, internal teams and developers to meet scope, timeline and budget.
• Monitor usage data and feedback, identifying optimisation opportunities.
• Deliver training and knowledge‑transfer sessions on WalkMe best practices.
• Troubleshoot implementation issues to ensure smooth functionality on all devices.
• Collaborate with UX/UI designers, developers and customer‑success teams.

Required profile

• Strong understanding of user behaviour and how to improve engagement through WalkMe.
• Passion for technology, solution design and customer success.
• Analytical mindset capable of interpreting data to drive decisions.

Required skills

• HTML
• CSS
• JavaScript