Product Designer

About the role

We are looking for a Product Designer to shape the UI/UX of Mosaic AI’s enterprise AI platform, which powers support workflows for complex B2B SaaS companies. You will collaborate with product managers and engineers to create intuitive experiences across modules such as Rep Assistant, Knowledge, Self‑Service, and Intelligence.

Key responsibilities

• Design end‑to‑end product experiences, from user flows and wireframes to high‑fidelity UI, for a fast‑moving AI platform.
• Partner with product and engineering teams to scope features, iterate quickly, and ship functional designs.
• Maintain and evolve the design system to ensure visual consistency as the product grows.
• Translate complex, data‑heavy workflows (ticket triage, agent dashboards, knowledge authoring) into clear, usable interfaces.
• Run and synthesize user research and usability feedback to inform design decisions.
• Present design concepts and rationale to stakeholders across product, engineering, and leadership.

Required profile

• Strong portfolio demonstrating UI/UX design for SaaS or enterprise products.
• Experience working in cross‑functional teams and delivering design solutions in an agile environment.
• Ability to balance AI‑assisted exploration with original human creativity.
• Comfort using AI tools (e.g., Figma AI, ChatGPT, Claude) to accelerate early design work.

Required skills

• Figma (including AI‑assisted features)