Help Desk Support Representative – Remote IT Assistance

About the role

We are looking for a Help Desk Support Representative to join a professional IT support team serving a leading healthcare organization in Central Israel. The role involves providing remote technical assistance to end‑users across the organization, troubleshooting hardware and software issues, and ensuring smooth operation of Microsoft‑based environments.

Key responsibilities

• Respond to user requests via phone, email or ticketing system and resolve incidents remotely.
• Troubleshoot hardware, software and peripheral problems on Windows‑based devices.
• Support Microsoft Office applications and manage user access in Active Directory.
• Utilise Remote Desktop tools to diagnose and fix issues.
• Assist with Microsoft Exchange mailbox configuration and maintenance.
• Document solutions and contribute to knowledge‑base articles.

Required profile

• Proven experience in customer service, sales or telephone support.
• Strong communication skills and a customer‑focused attitude.
• Ability to work independently and manage multiple tickets.
• Prior experience in an IT Help Desk or technical support role is a significant advantage.

Required skills

• Windows operating system.
• Microsoft Office suite.
• Remote Desktop tools.
• Active Directory.
• Microsoft Exchange.