Field Support Engineer & Asset Manager

About the role

Cognyte is seeking a Field Support Engineer and Asset Manager to provide global end‑user support and manage the full lifecycle of IT assets. The role blends hands‑on technical assistance at headquarters with remote support for users worldwide, ensuring reliable hardware, software, and collaboration tools.

Key responsibilities

• Deliver global support for hardware, software, networking, Microsoft 365, and workplace technologies across Windows and macOS.
• Manage procurement, deployment, onboarding, maintenance, refresh, and secure decommissioning of end‑user devices.
• Administer user accounts, access permissions, and collaboration platforms via Microsoft 365, Active Directory, and Microsoft Entra ID.
• Maintain global IT asset inventory, warehouses, and logistics, optimizing availability, compliance, and cost.
• Support meeting‑room technologies, Microsoft Teams Rooms, and audiovisual systems to enable seamless collaboration.
• Lead IT operational improvements and cross‑functional projects using reporting, analytics, and automation.

Required profile

• 3–5+ years of experience in Enterprise IT Support, Field Engineering, or End‑User Computing.
• Strong background supporting Microsoft 365 environments.
• Hands‑on experience with Active Directory and Microsoft Entra ID.
• Proficiency with Windows and macOS devices.
• Experience managing IT inventory, assets, and hardware lifecycle processes.
• Fluent English communication skills, both written and verbal.

Required skills

• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Windows
• macOS
• Networking
• Meeting‑room technologies
• Microsoft Teams Rooms
• Audiovisual systems
• Reporting & analytics
• Automation