Technical Support Specialist – Remote Client Support
IBI Investment House · District de Tel Aviv
Job description
About the role
Join a small, collaborative team at ROETO, a leading Israeli platform for pension and financial data management. You will provide remote technical support to the company’s clients, including insurance agents and agencies, ensuring smooth operation of the system.
Key responsibilities
- Deliver remote technical assistance to clients and resolve issues promptly.
- Diagnose, troubleshoot, and fix technical problems related to the platform.
- Manage user permissions and access rights within the system.
- Collaborate with teammates to improve support processes.
Required profile
- 1–2 years of experience in technical support or technology‑focused customer service.
- Basic knowledge of networks and operating systems.
- Strong command of written and reading English.
- Relevant technical certification (advantage).
- Familiarity with the insurance industry (advantage).
- Fast learner with strong teamwork and customer‑service orientation.
Required skills
- Networking
- Operating Systems
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Published 1 day ago
Expires 1 month from now
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IBI Investment House
District de Tel Aviv
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