Support Partner

About the role

Our support department is looking for a Support Partner to work on shifts. As a Support Partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services.

Key responsibilities

• Handle client inquiries via email, phone, and chat with professionalism and accuracy.
• Work closely with technical teams to resolve customer issues and improve our products.
• Develop deep product knowledge to provide valuable guidance and solutions.
• Maintain support resources such as FAQs and guides.
• Gather customer feedback to drive ongoing improvement.

Required profile

• Previous customer support or helpdesk experience.
• Strong communication skills and a solution‑oriented mindset.
• SQL experience is essential, with the ability to grasp complex software quickly.
• Excellent multitasking ability, staying organized under pressure.
• Proficiency in English; Russian language skills are a plus.
• Availability to work weekends, preferably with flexible scheduling.
• A Bachelor’s degree or relevant certifications are desirable but not mandatory.
• Passion for soccer and sports analytics is a strong advantage.