Service & Delivery Quality Process Engineer

About the role

Philips is hiring a Service & Delivery Quality Process Engineer in Ra'ananna, Israel, as part of the Quality organization under the Radiology Informatics Business Unit, which develops software as a medical device. The role reports directly to the Head of Quality Radiology Informatics and works closely with the extended PSQ and Markets Q&R teams. It involves tactical quality activities, process improvement and supporting Quality transformation projects.

Key responsibilities

• Facilitate, participate in and communicate QMS service activities and projects between departments, sites and businesses
• Initiate, stimulate and support process improvements
• Facilitate, manage and support internal and external audits across business processes
• Support and advise on corrective and preventive actions (CAPA)
• Maintain and improve the Quality Management System and apply risk management tools and principles
• Translate regulations and standards into the organization and the QMS, and verify changes to the QMS affecting service
• Perform Software Quality Engineering tasks: assess software design, review tests and performance data, analyse market feedback, and take part in root cause analysis and software quality problem solving
• Interact with local and global functions across multiple businesses

Required profile

• Bachelor's degree, preferably software, technical or engineering background
• 5+ years of experience in Q&R roles in the medical device industry, including software as a medical device
• Experience leading multi-location activities and projects under a regulatory scope
• Strong oral and presentation skills in English
• Self-starter, motivated and energetic

Required skills

• Familiarity with standards such as ISO 13485, MDSAP, MDD and EU-MDR
• Problem-solving techniques and root-cause analysis
• Excel, PowerPoint and Word; ability to learn further IT tools
• Data analysis knowledge (preferred); experience with software service and delivery (highly preferred)
• PMP certification preferred

What we offer

• Base monthly salary range of 15,000 to 26,000 ILS for this grade of R&D role, set according to skills, experience and responsibility
• Eligibility for a bonus linked to KPIs and company results
• Office-based teams work in person at least 3 days per week; onsite roles require full-time presence in the company's facilities