Senior CRM Account Executive (Enterprise)

About the role

ServiceNow is looking for a Senior CRM Account Executive (Enterprise) based in Petah Tikva. The role oversees the market success of ServiceNow's CRM suite, engages assigned accounts, builds new business and pipeline across a large part of the sales cycle, and manages executive relationships. It involves working with virtual teams such as Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

Key responsibilities

• Oversee worldwide development of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy for the territory with a target prospect list and a regional sales plan
• Build relationships with C-suite executives (CFO, CIO, COO, CDO) and hold initial executive and CxO meetings
• Deliver demonstrations with the Solution Consulting team and act as a trusted advisor to the customer's engagement and operations roadmap
• Lead CRM opportunities, manage the sales process and close deals, and handle prospect qualification with limited inside sales support
• Present the CRM offering to prospects, customers and partners, including at industry events, and articulate customer success strategies to the field
• Manage ongoing accounts to ensure satisfaction and drive additional revenue

Required profile

• 7+ years of sales experience in complex software or platform solutions
• Deep experience as an Account Executive, preferably in CRM, customer engagement, CX, CPaaS, CCaaS or SOM
• Understanding of CRM, CX or CSM business processes
• Experience leading virtual or matrixed teams
• Ability to produce new business, negotiate deals and maintain C-level relationships
• Experience integrating AI into work processes, decision-making or problem-solving
• Ability to communicate complex issues simply, to varied audiences, and to build strong business relationships
• Willingness to travel regionally up to 50%, with regular attendance expected