Operations Support Agent – Customer Service

About the role

Join FedEx as an Operations Support Agent and help ensure urgent packages reach their destinations on time. You will be the voice of FedEx for customers calling about shipments, collections, and delivery issues, providing fast, accurate assistance.

Key responsibilities

• Answer inbound customer calls regarding shipment collection requests and delivery inquiries.
• Investigate and resolve failed deliveries or collections, prioritising re‑allocation for next‑day delivery.
• Enter and update shipment data in FedEx’s internal tracking system.
• Communicate clearly with team members, managers, and other operational stations.
• Follow FedEx processes, procedures, controls and regulatory requirements.

Required profile

• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment with strict timelines.
• Excellent time‑management and attention to detail.

Required skills

What we offer

• Attractive compensation package.
• Comprehensive training and on‑the‑job learning opportunities.
• Extensive learning resources and tuition assistance for permanent contracts.
• Employee Assistance Program for you and your family.
• Reduced‑rate FedEx shipping for employees.
• Clear career progression within a globally recognised brand.